The Main Benefits Of IT Support Services
Around 6 months ago our company decided to sign up to a monthly retainer with a local IT support service. This is basically where we are able to call this specialist whenever anything goes wrong with any of our computer systems – this includes the broadband, the fax, the computer network and the e-mails. During the previous two years we have had a multitude of problems which have ended up costing us a small fortune. Having this London IT support at hand is a real relief and is a peace of mind type of thing – instead of fearing something going wrong we now do not have to really care, apart that is from the hassle of it all.
We work within the advertising and marketing sector and the firm employs ten full time staff and four part-time people. This number of employees has been growing each year for the last five but due to the credit crunch it seems like we will be staying at the same level for this year. At least we are not losing any employees unlike many of the other companies in our field. The majority of the staff have their own computer and are linked to the office network just like in most other small businesses. When this network fails for whatever reason the impact on the staff is quite considerable.
The IT support London company that we have signed up with have been extremely impressive thus far and have been quick to come to our offices whenever we have needed them – this has of course been much appreciated – even though some would say that this is what we are paying for. They are also seemingly very competent at what they do and they offer an excellent customer experience – overall we have been very pleased with our decision to sign up with this service.